Shipping policy
Shipping Policy
Please read the following carefully before placing your order:
📦 PREORDER & PROCESSING TIME
Some Aworan products may be available on a preorder basis.
Each preorder product will have its estimated dispatch date clearly displayed on the individual product page before purchase.
Please note that shipping/transit time begins after your item has been dispatched, not from the date the order is placed.
Once your item has been dispatched, tracking information will be sent to the email address or phone number provided at checkout.
🚚 US DELIVERY TIME
Once your order has been dispatched, please allow:
Standard Shipping - FREE
Approximately 5-8 business days after dispatch.
Express Shipping - $25
Approximately 2-4 business days after dispatch.
Overnight - $50
Approximately 1-2 business days after dispatch.
These delivery estimates apply after dispatch. Preorder items are subject to the dispatch date displayed on their respective product pages.
📦 MIXED & MULTIPLE PREORDER ORDERS
Orders containing in-stock and preorder items will be shipped separately.
In-stock items will be processed and dispatched according to their normal fulfilment timeframe, while preorder items will ship according to the dispatch date shown on the product page.
If an order contains multiple preorder items with different dispatch dates, each item may be shipped separately as it becomes available rather than holding the entire order until the latest item is ready.
You may therefore receive multiple packages and separate tracking numbers for a single order.
🌎 INTERNATIONAL ORDERS
International shipping costs and available delivery options are calculated at checkout based on the destination.
Delivery times may vary depending on the destination, carrier and customs processing.
Any customs duties, import taxes or additional fees imposed by the destination country are the responsibility of the customer.
📬 TRACKING & CARRIER DELAYS
Once your order has been handed over to the shipping carrier, you will receive tracking information where available.
Aworan is not responsible for carrier delays or delays caused by customs after an order has been dispatched.
If you experience an issue with your shipment, please contact us so we can assist you with the available tracking information.
⚠️ PREORDER DATES
Preorder dispatch dates are estimates based on the expected arrival and preparation of inventory.
If there is a significant change to an expected dispatch date, affected customers will be notified where appropriate.